FO

A: Operator ?

B: yes, may I help you?

A: I've been trying to get through to the Front Desk for the last 5 minutes. 

B: I'm very sorry to hear that, sir. During peak hours, the line is often engaged. Shall I ask them to call you back when the line is free?

Their line is always busy. Why did it take so long?

We are terribly sorry for that. We will send our staff to fix it now. Or do you want to change your room?

I prefer not to move. 

- A: Could you tell me which is better to go to the airport, by bus or by taxi?