SOP -Preparation before beginning the shift SOP Number: FO- 13 ( SOP serial number and department code ) Department: Front Office - General Date Issued: DATE THE DOCUMENT WAS CREATED Time to Train: 30 Minutes To be Ready Before the shift starts. Punch in your attendance. Read the log book : 1. Look for unusual events or incidents. 2. Guest Complaints. 3. Guest pending requests. 4. Other relevant information's. 5. Situations which requires follow-up. 6. Any hand overs from previous shift. Pending Mails and Couriers to be delivered to the guest. Read the notice board and update directions of the day. Check for Wake up calls, Check DND guests. Check for lobby music. Print the VIP- In-house and Arrival list. Check the airlines crew Ilist, take guest In-House report by Room number. Read the F&B activities, outlets opening and closing timings and Banquet functions for the day. Check all Equipments are working properly or not.

SOP –Preparation before beginning the shift

SOP Number: FO- 13 ( SOP serial number and department code )

Department: Front Office – General

Date Issued: DATE THE DOCUMENT WAS CREATED

Time to Train: 30 Minutes

To be Ready Before the shift starts.

Punch in your attendance.

Read the log book :

1. Look for unusual events or incidents.

2. Guest Complaints.

3. Guest pending requests.

4. Other relevant information’s.

5. Situations which requires follow-up.

6. Any hand overs from previous shift.

• Pending Mails and Couriers to be delivered to the guest.

• Read the notice board and update directions of the day.

• Check for Wake up calls, Check DND guests.

• Check for lobby music.

• Print the VIP- In-house and Arrival list.

• Check the airlines crew list, take guest In-House report by Room number.

• Read the F&B activities, outlets opening and closing timings and Banquet functions for the day.

• Check all Equipments are working properly or not.

• Check the Front office stationery.

• Check today’s Hotel position.

• Check for Airport pickups for the day.

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